Refund Policy
RETURN POLICY
If you need to return your order for any reason, we'll accept it for up to 30 days from the date of your purchase.
- We only accept returns on full priced items. Discounted, sale and or clearance items are not returnable.
- Custom Order items are not returnable.
- In order to return an item, it must be unused, undamaged and in the original packaging.
- Choosing the return shipping carrier and shipping charges are the responsibility of the customer. We are not responsible for items we do not receive.
- We reserve the right to refuse returns that do not comply with the above eligibilities
Return Process:
- To complete your return, send an email to fboessentials@banyanair.com. Please indicate your reason for return.
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Ship the items to: PILOT SHOP, 5320 NW 20th Terrace, Ft. Lauderdale, FL, 33309.
- If exchange is desired, include a note inside with name of the product and size.
- Once your return is received and inspected, we will notify you via email that your refund is being process or we will ship your new item right away.
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Your refund or credit will automatically be applied to your credit card or original method of payment within 10 days of receipt.
To start a return, you can contact us at bps@banyanair.com. Please note that returns will need to be sent to the following address: 5320 NW 20th Terrace, Ft. Lauderdale, FL, 33309.
You can always contact us for any return question at bps@banyanair.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not received the funds, please contact us at bps@banyanair.com or give us a call at .