Shipping Policy
Shipping Policy
Thank you for shopping with us! Below are the details of our shipping policy. Please take a moment to read through it before completing your order.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders are only processed once payment has been received and verified.
- If you place an order on a holiday, we will ship it as soon as possible on the next business day.
2. Customized Products Lead Time
- For customized products (e.g., personalized items, made-to-order products), please allow an additional 30-45 days for processing.
- Customization may involve time for engraving, printing, or other personalization services. We will work diligently to ensure your customized item is crafted to perfection.
- After customization, your order will be shipped according to the standard delivery times (see section below).
3. Shipping Costs
- Standard Shipping: The cost of standard shipping is calculated at checkout based on your location and the size/weight of the items.
- Free Shipping: We offer free standard shipping on all orders over $50 within South Florida.
- Expedited Shipping: If you need faster delivery, expedited shipping options are available. The cost will be calculated at checkout.
- Shipping costs are non-refundable.
4. Delivery Times
- Standard Shipping: Typically arrives within 2-10 business days depending on your location.
- Expedited Shipping: Typically arrives within 2-3 business days.
- Please note that delivery times are estimates and may vary due to circumstances beyond our control (e.g., weather delays, or holidays).
5. Shipping Methods
- We use USPS, UPS, FedEx, and DHL to deliver orders. You will receive a tracking number once your order ships, so you can monitor its progress.
6. International Shipping
- We offer international shipping to the Bahamas.
- International shipping rates and delivery times vary depending on your location.
- Please be aware that customs fees, import duties, and taxes are not included in the shipping costs and are the responsibility of the customer. These charges may be levied by your local customs authority upon delivery.
7. Order Tracking
- Once your order has shipped, you will receive an email with your tracking number and a link to track your shipment.
- If you have not received tracking information within 3 business days of placing your order, please contact us at bps@banyanair.com or
8. Shipping Address
- Please double-check the shipping address during checkout. We are not responsible for any delays or lost items due to incorrect or incomplete shipping addresses.
- If you notice an error in your shipping address after placing your order, please contact us immediately.
9. Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us as soon as possible. We will help you resolve the issue with the carrier.
- We are not responsible for packages that are marked as "delivered" but are not received. If this occurs, please contact the carrier directly.
10. Shipping Restrictions
- Some products may have shipping restrictions due to size, weight, or shipping regulations. If this applies to your order, we will notify you and work with you to find a suitable solution.
11. Contact Us
- If you have any questions about our shipping policy or need assistance with an order, please reach out to us at or bps@banyanair.com.
Thank you for choosing Banyan Pilot Shop. We appreciate your business!